Maclear holds a 4.6 TrustScore on Trustpilot across 971 reviews as of 24 September 2026, 77% of them five-star. This article explains how those reviews are created and verified, and answers the questions investors have raised about Maclear's marketing partners.
Maclear's Trustpilot reviews and ratings: how they are verified
Maclear holds a 4.6 TrustScore on Trustpilot across 971 reviews as of 24 September 2026, with 77% of them rated five stars. Most reviews arrive through Trustpilot's own Automatic Feedback Service (AFS), triggered automatically by transactional emails. This article answers the questions investors have raised about Maclear reviews and ratings, and about the platform's marketing partners.
Claims and direct answers about Maclear reviews
Claim | Reality |
Maclear's Trustpilot reviews are fake or paid | No. Every review either arrives through Trustpilot's own Automatic Feedback Service, triggered automatically by a transactional email, or is an unprompted post subject to Trustpilot's own scrutiny. Maclear does not request reviews directly and does not run any review-incentive programme. |
Maclear hides or deletes negative Trustpilot reviews | No. Trustpilot's profile data shows Maclear replying to 100% of negative reviews, usually within 24 hours, including detailed replies that engage point by point with criticism. A business cannot remove a genuine investor's review from Trustpilot. |
The rating comes from a small or curated sample | No. The score is Trustpilot's own public rating across 971 reviews as of 24 September 2026, of which 77% are five-star, roughly 748 reviews. Maclear does not choose which reviews appear on that page. |
How a Trustpilot review reaches Maclear's profile
A post on Maclear's Trustpilot page gets there in one of two ways: Trustpilot itself invites it through the Automatic Feedback Service, or somebody leaves it unprompted. Both routes are visible on the public profile, and neither can be filtered by the company.
How does an invited review work?
Maclear uses Trustpilot's Automatic Feedback Service (AFS), built on the BCC method. The platform's system automatically copies a unique Trustpilot address onto a transactional email, such as an investment or registration confirmation, and Trustpilot then sends the invitation from its own address.
Marketing and newsletter emails do not qualify for AFS, so only a transactional message can trigger an invitation. A submission created this way carries Trustpilot's verified label, which distinguishes it from reviews left by investors who found the page directly.
What happens with unprompted reviews?
Anyone can go to Trustpilot directly and write about Maclear without being invited. These reviews do not carry the verified label. Under Trustpilot's published guidelines, the platform monitors review patterns and can investigate or act on a business account where activity looks manipulated, which is one reason an incentivised review campaign carries more risk for a business than benefit.
A recent verified review on Maclear's Trustpilot page:
How does Maclear respond to critical reviews?
Trustpilot's profile data credits Maclear with replying to 100% of negative reviews, usually in less than 24 hours. Three examples:
- On 7 July 2026 an investor argued that the bonus structure was misleading, because investing €5,000 or €15,000 in a single project both capped out at a €300 bonus. Maclear's reply explained the mechanism: the €300 cap applies per project rather than per total amount invested, so €15,000 split across three projects would qualify for up to €900, and the community manager offered to review the investor's own figures.
- A reviewer who posted on 16 August 2026, after eight months on the platform, gave five stars for punctual payments and a clear interface, while noting that Maclear does not hold an ECSP or MiFID II licence and asking about investor protections. Maclear's reply did not dispute any of it and clarified how collateral and the Provision Fund work, and that neither is a substitute for an investor-compensation scheme.
- An investor who posted on 18 June 2026 wrote that a change to bond transferability rules had not been communicated to every investor at once. Maclear's reply accepted the criticism, set out the two rule changes in question, and committed to publishing a formal notice.
Vendor conduct and the CrowdIndex partnership
Maclear works with dozens of external marketing vendors and affiliate partners at any given time, spanning content creation, community management, media placements and advertising, some hired directly and others working on commission. Quality standards apply across that vendor pool, but not every post made by a partner can be reviewed in advance. On at least one occasion a vendor's comment activity on a public platform appeared templated, and that vendor relationship was ended once the pattern was identified. Automated posting is not a Maclear practice and no bot-driven campaign operates on the platform's behalf.
The team behind the CrowdIndex website is one of many external partners participating in Maclear's affiliate programmes as a supplier of traffic and advertising placements. Some readers have pointed to a Maclear Google Analytics tag appearing on CrowdIndex as evidence that Maclear operates the site. That is not the case, and the same answer was given publicly in the Maclear Telegram community on 5 and 6 August 2026.
Maclear has no ownership or operational ties to that website and is a paying client for advertising placement. When working with advertising vendors, Maclear checks Google Tag Manager and Google Analytics configuration before buying a placement and adds its own analytics tag to obtain independent traffic figures, which is why a shared Analytics ID appears. On CrowdIndex only a Maclear Google Analytics tag was present, with no Google Ads tag or remarketing configuration. Maclear has no common ownership or control over the CrowdIndex website, its editorial policy, ratings methodology or review content, and continues to evaluate the advertising relationship.
Verifying traffic through analytics tools is standard practice with any advertising partner Maclear pays to place ads, CrowdIndex included. It is a transparency measure, not an ownership signal, and editorial control over a partner's site stays with that partner.
Key takeaways
- Maclear's Trustpilot profile shows a 4.6 TrustScore across 971 reviews as of 24 September 2026, with 77% rated five stars.
- Invited reviews are generated by Trustpilot's Automatic Feedback Service from transactional emails; nobody at Maclear selects who is invited.
- Maclear does not run any review-incentive programme.
- Negative reviews cannot be removed by a business, and Maclear replies to 100% of them, usually within 24 hours.
- CrowdIndex is an independent advertising partner; a shared Google Analytics tag reports traffic data and confers no editorial control.
FAQ
Does Maclear pay for Trustpilot reviews?
No. Review invitations pass through Trustpilot's official Automatic Feedback Service, triggered by a transactional email after an investment or registration, and Maclear does not run any review-incentive programme.
Are Maclear's Trustpilot reviews from real investors?
Yes. Trustpilot marks a review as verified when it arrives through AFS from an actual Maclear customer. A review submitted outside that flow is still genuine but does not carry the verification badge, exactly as for any other company.
Does Maclear respond to negative Trustpilot reviews?
Yes. Trustpilot's profile data credits Maclear with replying to 100% of negative reviews, typically within 24 hours, including detailed replies on bonus mechanics, licensing status and communication gaps.
Who operates CrowdIndex?
CrowdIndex is operated by an independent team unrelated to Maclear. Maclear pays that team for advertising placement, as it does with several other comparison sites, and has no say in what the site publishes or how it rates platforms.
Why does a Maclear Google Analytics tag appear on CrowdIndex?
Maclear is a paying advertiser on that site and uses its own analytics tag to obtain independent traffic figures, which is standard practice across its advertising placements. The tag reports traffic data only and carries no ability to edit, moderate or otherwise influence the site.
How many Trustpilot reviews does Maclear have?
As of 24 September 2026 Maclear has 971 reviews on Trustpilot, 77% of them five-star, with a 4.6 TrustScore.
Can a specific Trustpilot review be checked for verification?
Yes. Trustpilot displays a review's verification status on Maclear's Trustpilot page, based on whether it arrived through AFS.
About Maclear
Maclear AG is a Swiss-based P2P lending and crowdlending platform headquartered in Switzerland. The company operates as a financial intermediary in the non-banking sector and is a member of PolyReg SRO, in compliance with Swiss financial regulations including AML, KYC, and GDPR. Maclear offers retail and qualified investors access to vetted business loan opportunities, with built-in risk assessment, a Provision Fund, and a Secondary Market for liquidity.
The content of this article is provided for informational and educational purposes only. It does not constitute investment, financial, tax, or legal advice. P2P lending and crowdlending investments carry a risk of partial or total capital loss. Past performance is not indicative of future results. Liquidity on a secondary market is not guaranteed. Readers should conduct independent research and consult qualified advisors before making any financial decisions. Availability of products and services may be restricted in certain jurisdictions.